Delete Your Account

1. About this page

This page explains how to delete your account and personal data from FOAM, the mobile app and website operated by Vantage XO LLC. You can delete your account directly in the app, or ask us to delete it for you by email — you do not need to install the app to make the request.

2. Delete your account in the app

This is the fastest method and takes effect immediately.

• Customers: open the Profile tab, tap Account Settings, then tap Delete Account and confirm.
• Operators and crew members: open your Profile, tap Account Settings, then tap Delete Account and confirm.

You will be asked to confirm before anything is removed. Once deletion completes you are signed out on every device, and the credential you used to sign in can no longer access FOAM.

3. Request deletion by email

If you cannot access the app — for example you have already uninstalled it, or you can no longer sign in — email support@foamauto.com from the address associated with your FOAM account and ask us to delete it.

Please include the email address or phone number on the account so we can identify it. We may ask you to verify your identity before deleting anything, so that nobody else can delete your account on your behalf. We respond to deletion requests within 30 days.

4. What is deleted

When your account is deleted we permanently remove:

• Your login credentials and all active sessions, so the account can no longer be signed in to
• Your name, email address, phone number, and profile photo
• Your saved service addresses and location data
• Your saved vehicles, including license plate details
• Files you uploaded, such as your avatar and any business or insurance documents
• Your customer record with our payment processor, Stripe, along with any saved payment methods and active subscriptions

FOAM never stores full card numbers or bank account numbers; those are held by Stripe, and the records above are removed there as part of deletion.

5. What is kept, and for how long

Some records cannot be erased outright because they document a completed transaction between two people, and because we are required to keep them.

• Bookings, payments, and payouts are retained for legal, tax, and accounting compliance for up to 7 years after your account closes.
• Reviews you left remain visible to the operator you reviewed, because removing them would misrepresent that business's rating history.
• Job photos attached to a completed booking remain available to the other party to that booking as a record of the work performed.

Your personal information is stripped from all of these records. They are detached from your identity and your name, contact details, and address are scrubbed, so what remains is an anonymized transaction record that cannot be traced back to you.

6. Deleting some of your data without closing your account

You do not have to delete your whole account to remove specific information. In the app you can delete individual saved vehicles and saved addresses at any time from your profile.

For anything else, email support@foamauto.com describing what you would like removed. We will delete it where we are able to, and tell you plainly if a record has to be kept for one of the compliance reasons in section 5.

7. Before you delete

If you are an operator with bookings still in progress, or with payouts that have not yet been paid to you, deletion is blocked until those are resolved. This protects both you and the customers who have booked you. Complete or cancel the outstanding bookings, confirm your final payout has arrived, and then delete your account.

Account deletion is permanent. It cannot be undone, and your booking history will not be restored if you sign up again later.

8. Questions

If you have questions about deletion or about how we handle your information, email support@foamauto.com. Our full Privacy Policy describes everything we collect and why.